Shipping Policy

Effective Date: July 5, 2026

At LIXXUS, we're committed to delivering your order quickly, securely, and with complete transparency. Please review our shipping policy below to understand how your order is processed and delivered.

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1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

During this time, we:

• Verify your order details
• Perform quality inspections
• Carefully package your items
• Prepare your shipment for dispatch

Orders placed on weekends or holidays will begin processing on the next business day.

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2. Shipping Destinations

We currently ship to the following countries:

• 🇺🇸 United States
• 🇨🇦 Canada
• 🇬🇧 United Kingdom
• 🇦🇺 Australia
• 🇳🇿 New Zealand

If your country is not listed, please contact us at info@lixxus.com, and we'll let you know if shipping is available to your location.

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3. Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

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4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Your tracking number
• Shipping carrier information
• A tracking link to monitor your delivery

Please allow up to 24 hours for tracking information to become active.

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5. Shipping Delays

Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Severe weather
• Peak holiday seasons
• Carrier operational delays
• High shipping volumes

If your package is delayed, please contact us at info@lixxus.com, and we'll be happy to assist.

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6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Please contact your local customs office for more information before placing your order.

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7. Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

LIXXUS is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, contact us immediately at info@lixxus.com. We'll do our best to update your order before it ships.

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8. Lost or Stolen Packages

Once a shipment has been marked as Delivered by the shipping carrier, LIXXUS cannot be held responsible for lost or stolen packages.

If your tracking indicates delivery but you have not received your package, we recommend:

• Checking with household members or neighbors.
• Looking around your delivery location.
• Contacting the shipping carrier directly.

If you still need assistance, please contact info@lixxus.com, and we'll do our best to help.

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9. Damaged Packages

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please include:

• Your order number
• Clear photos of the damaged item
• Photos of the shipping package
• A brief description of the damage

Our support team will review your request and provide an appropriate resolution.

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10. Returns & Replacements

For information regarding returns, refunds, and replacements, please refer to our Refund, Return & Cancellation Policy.

• 15-Day Returns for eligible unworn items.
• 30-Day Replacement Policy for damaged, defective, or incorrectly shipped products.

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11. Contact Us

If you have any questions regarding shipping or your order, we're here to help.

LIXXUS

🌐 Website: https://lixxus.store

📧 Email: info@lixxus.com

Business Hours

Monday – Friday

10:00 AM – 6:00 PM (IST)