Refund policy
Refund, Return & Cancellation Policy
Effective Date: 05 July 2026
At LIXXUS, we are committed to providing premium-quality fashion designed to make every moment unforgettable. Your satisfaction is important to us, and we strive to ensure every order meets our high standards.
Returns
We gladly accept returns within 15 days of the delivery date.
To be eligible for a return, your item must:
- Be returned within 15 days of delivery.
- Be unworn, unused, unwashed, and in its original condition.
- Have all original tags attached.
- Be returned in the original packaging.
- Include proof of purchase or your order confirmation.
Items that show signs of wear, damage, stains, perfume, makeup, washing, or alterations are not eligible for return.
30-Day Replacement Policy
We offer a 30-day replacement guarantee for eligible products.
A replacement may be requested if:
- You received the wrong item.
- The item arrived damaged.
- The product has a manufacturing defect.
- The incorrect size or color was shipped by LIXXUS.
Replacement requests must be submitted within 30 days of delivery.
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned:
- Items marked as Final Sale
- Gift Cards
- Accessories (unless defective)
- Products showing signs of wear or washing
- Products without original tags
- Items returned without original packaging
Damaged or Incorrect Orders
Please inspect your order immediately after delivery.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 48 hours of receiving your package.
To process your request, please provide:
- Order Number
- Clear photos of the item
- Photos of the packaging
- A brief description of the issue
Email us at:
Our support team will review your request and provide a suitable resolution as quickly as possible.
Return Shipping
If your return is approved:
- Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was sent.
- We recommend using a tracked shipping service.
- LIXXUS is not responsible for returns lost during transit.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable.
Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, please contact us:
Order Cancellation Policy
Orders may be cancelled within 12 hours of placing your order.
Once an order has entered processing or has been shipped, it cannot be cancelled.
To request a cancellation, contact:
Exchanges
We do not offer direct exchanges.
If you wish to exchange an item, please:
- Return the eligible item within 15 days.
- Once your refund is processed, place a new order for your preferred item.
If the exchange is due to an error on our part (wrong item or defective product), we will arrange a replacement at no additional cost.
Gifts
If your item was purchased as a gift and shipped directly to you, you may receive store credit for the value of the returned item once it has been received and approved.
Return & Replacement Summary
| Product | 15-Day Return | 30-Day Replacement |
|---|---|---|
| Dresses (Unworn) | ✅ | ✅ |
| Damaged Items | ✅ | ✅ |
| Wrong Item Received | ✅ | ✅ |
| Manufacturing Defects | ❌ | ✅ |
| Worn or Washed Items | ❌ | ❌ |
| Final Sale Items | ❌ | ❌ |
| Gift Cards | ❌ | ❌ |
Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, we're here to help.
LIXXUS
🌐 Website: https://lixxus.store
📧 Email: info@lixxus.com
Business Hours
Monday – Friday
10:00 AM – 6:00 PM (IST)